Motoring Tips

There are some important points that you should be aware of if you are involved in an accident or if your car is stolen.

What to do in the event of an accident

• Give your name, address and insurance details to the other party who is involved in the same accident.
• Get the name, address, phone number, vehicle registration and any other information from the other driver(s), passenger(s), witness(es) and any attending police officer(s) at the scene of accident.
• Note the exact location and any relevant road signs or markings.
• If injury is involved and you did not give your details at the scene, report the incident to the police within 24 hours after the accident.
• Have your vehicle towed to the nearest police station and subsequently to one of our panel workshops.
• You must telephone us as soon as possible within 24 hours after the accident to report the accident.

What to do if your vehicle is stolen or suffers theft related damage

• Report the theft to the police immediately and take note of the police officer's name and obtain a copy of the report.
• You must telephone us as soon as possible and within 24 hours after the theft to report the incident.

Tips to Safeguard Your Vehicle against Theft
Car theft is a serious problem in Malaysia. We have gathered some tips to share with you. Amongst the most interesting findings on how cars are stolen are as follows:

• Keys in the ignition!
  Reminder: Never leave your car unlocked and unattended even for a second while running a quick errand at the grocery stores, to the ATM, or pick up your kids from across the road. Make sure all means of entry to your vehicle are shut tight.
• Vehicles are towed away.
  Tip: Park your car with wheels turned towards the curb or to the side at driveways and parking lots. This makes it difficult for thieves to tow your car away.
• Non activated Security Alarm:
  Reminder: Use it. The siren, horn or lights works effectively to frighten the thief away.
• Did not have any anti-theft device.
  Reminder: Install an immobilizer. A small investment upfront will save you from major inconveniences in the event of theft.
• No etching of vehicle number on car windows and major parts.
  Tips: A preventive measure that is cheap. By marking your vehicle, you assist police in identifying your car.
• Car hijack at the traffic lights!
  Reminder: When driving your car, keep your doors locked and windows rolled up. Stay alert!
• Cars stolen from a remote and quiet road or parking lot.
  Reminder: Park in well-lighted areas with pedestrian traffic.

Don't Be the Target of Car Thieves

• Leaving coins for parking, sunglasses, briefcases, gym bags, keys and parking tickets visible will attract thieves to your car.
• Always place your valuables in the trunk. Out of sight, out of mind.
• Always lock your car doors and windows.

8 Tips on Personal Safety

• When you are driving or walking to your car, be aware of your surroundings. Pay attention to any suspicious people near your car.
• After office hours, ladies are advised not to walk alone to their cars parked in office buildings or shopping complexes. Always get someone to accompany you to your car if you work late.
• Check the back seat of your car before you enter. After getting into your car, close all windows and lock all doors.
• If there is another driver harassing you, engaging you to race or to stop his/her car in front of you, keep driving, slow down and do not provoke or challenge him / her. Avoid confrontations.
• If you get lost especially at night, call someone via your mobile phone or go to the nearest petrol station or shop to ask for directions. Do not stop your car and / or turn on the hazard light. You will only draw attention to your situation and invite trouble.
• While driving, if you feel that your car has been deliberately hit by another, do not stop. This is a common tactic used by robbers to make drivers stop their car before robbing them. Try to note the type of vehicle and vehicle registration number for purposes of making a police report.
• Never leave your car engine running unattended especially when you intend to make a quick visit at convenience stores or petrol stations.
• Never leave your young children inside an unlocked car unattended.

The Benefits And Value Added Services
NIL Excess*
Our NIL Excess offer is extended to own damage auto claims reported after April 9th, 2001, regardless of your 'No Claim Discount' (NCD) entitlement. Just take your vehicle to any one of our approved panel workshops and your excess will be waived.
Note:

• This does not apply to actual total loss, constructive total loss and theft claims.
• This also does not apply to 'Knock for Knock' claims (where NCD is not forfeited). Your excess is recoverable from the third party insurer when you pursue your claim for other uninsured losses.

Peace of Mind
all our approved panel workshops are approved by the General Insurance Association of Malaysia (PIAM).

Save Money

• Enjoy Nil Excess with or without NCD
• 12 months warranty on approved repairs
• 14 days own damage claim approval (upon submission of full documentation)
• We provide free re-inspection service if you are unsatisfied with the repair of your vehicle

Save Time

Over 450 approved panel workshops nationwide to assist you in the following:

• Tow your insured vehicle to the nearest police station.
• Assistance given in lodging a police report.
• Assistance given in completing of claim forms.
• Submission of claim form and relevant documents to us.
• Follow up with our Claims Department to speed up processing of claims.

* 'Excess' refers to the first amount of any claim that the insured has to undertake to pay by him

Car Insurance Renewal Reminder Service

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Enquiry:- http://www.dennyinsurecom.com/form.htm

Travel Assist

 Forty-eight hours later, family members, officials and others await the return of the hostages on the tarmac of the Hong Kong International Airport.

The site of the hostage crisis in Manila on the day after the tragic event



1. Manila - Bus Hijack CaseManila Hostage Crisis: Travel Guard Asia-Pacific Goes Above and Beyond to Assist Victims 09.13.10

When tragedy struck a group of Hong Kong tourists visiting Manila, Travel Guard Asia-Pacific staff was on the scene within hours to assist Chartis policyholders with medical treatment and repatriation arrangements.

On August 23, a tour bus of visitors from Hong Kong to Manila, in a random act of violence, was hijacked by a disgruntled ex-policeman armed with an M-16 assault rifle. The harrowing ordeal, broadcast live on national television, began with a 12-hour standoff and ended in the death of the gunman. Police commandos stormed the bus in an effort to rescue the hostages and when the smoke cleared, eight people were dead and several others injured.

Many of the survivors and several of the deceased were customers of Hong Thai, the largest travel agency in Hong Kong and a longstanding Chartis client. Fifteen of the passengers on the bus were Chartis insureds. Of the 15, six were released unharmed, five were injured and four were killed. Within hours of the hijacking, Travel Guard personnel were on the ground and ready to assist Chartis policyholders.

Round-the-Clock Support

Travel Guard Asia-Pacific dispatched a team to Manila to coordinate Assistance — including Dr. Sunil Shanmuganathan and Dr. Sharizan Shaharuddin, and Catherine Mak, Greater China Regional Manager. The entire operation involved round-the-clock support from Travel Guard’s Kuala Lumpur-based assistance center. Travel Guard doctors aided the injured, including some of those insured by other carriers who did not have representation at the scene. One of the injured suffered a fractured jaw as the result of a gunshot, and Travel Guard evacuated the victim by air ambulance to Hong Kong.

On August 25, approximately 48 hours later, Travel Guard team members escorted the Chartis insureds back to Hong Kong. The return of the survivors to Hong Kong marked the final episode of what was an intense, complex and emotionally-charged event.

For the better part of three days, Travel Guard staff worked closely with Hong Thai representatives, government officials from Hong Kong and the Philippines, multiple hospitals, several funeral homes, and an air ambulance provider to arrange medical treatment, return transportation and repatriation to Hong Kong. Travel Guard also responded favorably to the Hong Kong government’s request to manage the repatriation of non-Chartis insureds.

Keeping Stakeholders Informed

“An event of this magnitude requires our assistance centers to keep all our stakeholders informed,” said John McPhee, divisional head of Chartis Consumer Lines in Asia Pacific. “Travel Guard’s assistance center in Kuala Lumpur, in the midst of what was a rapidly developing situation, apprised everyone in real time, either by telephone or by e-mail. Travel Guard’s crisis- response capability is a tribute to Chartis professionalism and its reputation for best-in-class service.”

Paul Wong, Chartis Hong Kong Vice President, Accident & Health, commented further, “In addition to the superior assistance service, our Hong Kong Claims staff once again demonstrated an ongoing commitment to high quality claims services. As the crisis unfolded, they initiated a special claims-handling process and engaged directly with relatives of the victims to fast track payments.”

“We cannot ease the pain of families who lost loved ones, but we hope our service and support provided our customers and their relatives with some degree of comfort,” added Jeff Rutledge, Chairman & CEO of Travel Guard Worldwide. “In addition to its excellent service performance, the tragic nature of this event uniquely highlights the compassion of the Travel Guard team.”
http://www.chartisinsurance.com.my/Chartis/en/per/Travel%20Guard%20Form/Claim%20flyer.pdf